No reply from financial institution after four weeks

Hi Mr. Tan,

I think you should bring attention to the investers that under Step 3 outlined by MAS, the financial institution is required to give a reply within 4 weeks:
http://www.mas.gov.sg/consumer/structured_products/fidrec_3_step_process.html has

I have not received a reply after 4 weeks. Why doesn't MAS take action against the FI?

REPLY
I suggest that you should lodge a complaint directly with MAS on this matter.